MODULE 7: ASSERTIVENESS SKILLS
The main objective of this training programme is to replace ineffective behaviour patterns, such as aggressive and submissive behaviour, with effective assertive behaviour patterns. The methodology is experiential and on completion of the course, a person should be able to:
- Handle people who ignore his/her needs and/or views.
- Deal effectively with unfair criticism.
- Cope effectively with fair criticism.
- Refuse unreasonable requests politely.
- Reject impractical suggestions.
- Master the art of a sincere apology.
- Use empathy appropriately.
- Handle the manipulative and aggressive behaviour of others.
- Confront others about their undesirable behaviour, without hampering the relationship.
- Give both positive and negative feedback sincerely.
A video camera is used and role plays are taped and analysed.