The Conflic Management Course forms part of Emotional Intelligence Training

is an awareness of one's own emotions;
is the ability to manage emotions such as frustration, anger and stress;
as well as the ability to accurately perceive and assess others' reactions, needs and feelings and to respond appropriately.

We present the following EQ courses:

Conflict Management

Identify your preferred and dominant conflict resolution style(s).
Overcome negative feelings, expectations and attitudes with regard to conflict.
Learn how to anticipate and prevent unnecessary conflict.
Being sensitive to the feelings and opinions of the other party.
Prevent a conflict from becoming destructive.
Coping more effectively with your own emotions or aggression.
Handling the manipulative or aggressive tactics of the other party.
Uncovering needs and finding win-win solutions.
Greater flexibility to switch to other, more appropriate conflict resolution styles.
Master the ultimate win-win approach to conflict resolution.

A video camera is used and role plays are videotaped and analysed .