MODULE 6: LISTENING SKILLS
- The nature of your listening skills.
- Internal and external barriers to effective listening.
- Controlling your emotions.
- The important role of body language.
- Increased sensitivity to your impact on other people.
- How your attitude and beliefs affect your listening skills.
- Listening not merely to WHAT, but HOW the message is communicated.
- Application of the different active listening skills.
- How to validate feelings and respond with empathy.